Returns
Last updated: 19 October 2026
We want you to be happy with your order. If you're not, here's how it works. This policy does not affect your statutory rights.
Changed your mind?
You can cancel your order within 14 days of receiving it, without giving a reason. Email legallygreenuk@gmail.com with your order number. You then have a further 14 days to send the items back to us.
What can be returned
Unopened items in their original packaging. For health and hygiene reasons, we cannot accept change-of-mind returns of CBD oils, capsules, gummies, balms or vape cartridges once the seal has been broken.
Your refund
Once we receive the return, we will refund you within 14 days to your original payment method, including the standard delivery charge you originally paid. Return postage for change-of-mind returns is your responsibility, and we recommend a tracked service.
Faulty, damaged or wrong item?
Let us know as soon as you can, ideally within 7 days, with a photo, and we will put it right with a replacement or a full refund, including return postage. Your rights under the Consumer Rights Act 2015 are not affected.
Send returns to
Legally Green LTD, 11 Ventnor Villas, Hove, BN3 3DD, United Kingdom. Please email us first so we can look out for your parcel.
Card refunds appear on your statement as PIX*Legallygreen.
Questions? legallygreenuk@gmail.com
Legally Green LTD ยท Registered in England and Wales, company number 15020550 ยท Registered office: 11 Ventnor Villas, Hove, England, BN3 3DD